I didn’t receive my verification email - what should I do?

If you’ve registered and haven’t received the verification email, follow these steps to resolve the issue:

1. Check Your Spam/Junk Folder

Sometimes, verification emails can end up in your spam or junk folder. Make sure to check there, and if you find the email, mark it as "Not Spam" so future messages go to your inbox.

2. Ensure You Entered the Correct Email Address

Double-check that the email address you provided during registration is correct and complete. Even a small typo can cause the verification email to be sent to the wrong address.

3. Wait a Few Minutes

Some verification emails can take a few minutes to arrive, depending on the system’s processing time. Wait a few minutes and refresh your inbox.

4. Resend the Verification Email

If you still haven’t received it, return to the registration page and look for an option to resend the email. 

5. Add the Sender to Your Safe Sender List

If the email keeps going to your spam folder, consider adding the sender's email address to your safe sender list or contacts to ensure future emails are delivered to your inbox.

6. Contact Support

If you’ve tried all the above steps and still haven’t received the verification email, reach out to the Better Compliance Support Portal. Provide the support team with as much information as possible including screenshots so they can assist you in completing the process.