How do I enable or use Two-Factor Authentication (2FA)?

Created by Teresa Fouche, Modified on Wed, 23 Apr at 6:53 PM by Teresa Fouche

For enhanced security, My Better Compliance requires Two-Factor Authentication (2FA) when logging in.

There are 2 options ➡️ choose 1

Download an authenticator app to generate a code (recommended) or
Use SMS to generate a code (less reliable)

Authenticator App⬇️

1)Download any Authenticator app from your phone's app store.

2)Add a new account in the app.

3)Scan the QR code, which appears on your login screen.

4)Enter the 6-digit code from your app into the “Code” box to continue.

SMS⬇️

On your log in page, you will be asked to click on a link, then follow the steps to enter your mobile number, input the SMS code you receive, then click "Submit" to continue.

You will only have access to the portals after completing the 2FA step. After logging in, choose the portal you want to access. If you're a user on multiple portals, you can switch between them seamlessly without logging out.

Remember, codes from the Authenticator app refresh every 30 seconds, and SMS codes also expire quickly. So whichever method you use, make sure to enter the most recent code to ensure successful access.