I can't Log in to Better Compliance - what do I do?

If you’ve previously been able to log in to Better Compliance but can’t gain access now, there may be several possible reasons:

1) You haven't registered for for Single Sign-On (SSO) yet.

Please follow the steps in this link to complete your registration and login :

How to register for SSO and log in to Better Compliance

 Be sure to use the email address associated with the portal you're trying to access.

2) Your email address in Training Tracker has changed

• If your email address in Training Tracker has been updated, it may no longer link to your SSO registration.

• Even if you’ve logged in before, your SSO account must be linked to the email in Training Tracker.

• What to do:

  1. Confirm your email address in the portal with your line manager.

  2. Ensure you register and log in with this email address.

  3. If the email in Training Tracker has changed, you’ll need to re-register your SSO account using the updated email address.

  4. Ask your line manager to notify us so we can inactivate your other SSO registration.

3) Uncertainty about your two-factor authentication method

• If you can’t remember whether you used SMS or an authenticator app for two-factor authentication, you may not be able to complete the login.

• What to do:

  • Check your authenticator app (Google Authenticator, Microsoft Authenticator, Authy, etc.) to see if your SSO account is still listed there.
  • If you don’t see it in the app, check your SMS history for any past verification codes from the SSO login system.
  • If you still can’t confirm which method you used, send us a request to reset your SSO profile so you can re-register with your preferred authentication method.

4) Other possible reasons for login issues

• Phone number has changed – If you were using SMS-based authentication, changing your phone number means the verification codes will no longer reach you.
• You changed or reset your phone – If you were using an authenticator app, reinstalling or switching phones can remove the stored login codes unless they were backed up.
• Authenticator app was deleted – If the app is no longer installed, you won’t be able to generate the required codes.
• Password has expired or been reset – You’ll need to set a new password to log in.
• Browser cache or cookies causing errors – Try clearing your browser’s cache/cookies or using an incognito/private window.
• Network restrictions – Certain corporate firewalls or VPN settings can block the SSO login page.
• Multiple SSO accounts – Using the wrong account or email can cause login failures, even if it worked in the past.

If none of the above resolves the issue, please contact our support team with details of the problem and any error messages you see.