I can't Log in to Better Compliance - what do I do?

If you're having trouble logging in, follow the steps below. Most login issues can be resolved by checking your email address, requesting a new verification code, or completing registration.

Quick Checks

Before troubleshooting further, please confirm that:

✅ You are using your work email address.

✅ You have completed registration if this is your first login.

✅ You have checked your spam or junk folder for verification emails.

✅ You are using the most recent verification code received.

✅ Your internet connection is working correctly.

What Issue Are You Experiencing?

I am logging in for the first time

1. Enter your work email address.
2. Complete registration if prompted.
3. Verify your identity using the code sent to you.
4. Sign in and access your dashboard.

Note: Registration only needs to be completed once.

I have not received my verification code

Try the following:

• Check your spam or junk folder.
• Confirm you entered the correct cell number.
• Wait a few minutes and request a new code.
• Ensure you have access to the cell number being used.

If you still do not receive a code, please Submit a ticket.

My verification code is not working

• Ensure you are entering the code exactly as received.
• Check that you are using the latest code sent to you.
• Request a new verification code.
• Enter the new code as soon as it arrives.

Note: Verification codes may expire after a short period.

I keep being asked to register

This may occur if:

• Registration was not completed successfully.
• A different email address is being used.
• Your account cannot be matched to an existing registration.

Please verify that you are using the same work email address used during registration.

I am unsure which email address to use

You should use the work email address provided by your organisation.

If you are unsure which email address is linked to your account, please contact your manager or organisation administrator.

I am seeing an error message when I log in

If an error message appears during login:

• Take a screenshot of the error.
• Note the date and time it occurred.
• Try signing in again.
• Submit a ticket if the issue persists.

Including a screenshot will help us investigate the issue more quickly.

Still Unable to Log In?

If you have completed the steps above and are still unable to access Better Compliance, please contact Submit a ticket and provide:

• Your full name
• Organisation name
• Email address used for login
• A screenshot of any error message
• The date and time the issue occurred

Providing this information will help us investigate and resolve your issue more quickly.