PATHway for Promoters and Venues: Your Step-by-Step Guide

Welcome to PATHway!

This guide explains how promoters and table hosts can share their PATHway progress with venues, and how venue managers can view their training and certification information.

Important: Each venue has one unique six-digit code for connecting promoters and sharing progress. No separate sharing code is needed.

For Promoters and Table Hosts

Quick-Start Checklist

• Get your venue code from your venue manager.

• Log in to Better Compliance and open My PATHway.

• Select View Dashboard.

• Enter your venue code under Share Registration.

• Click Share to connect your venue.

1. Share Your Progress

1. Visit https://my.bettercompliance.co.uk/Account/Login and log in.

2. Open My PATHway > View Dashboard.

3. Find Share Registration.

4. Enter your venue code and click Share.

Your venue can now view your registration, training progress and certification information, even if your training is not yet complete.

2. Add or Remove Venues

To add another venue: Enter its code in Share Registration and click Share.

To remove a venue: Find the venue in Share Registration and click Remove.

You can connect to multiple venues without registering again or repeating completed training. Removing a venue does not affect your PATHway account or training.

For Venue Managers

Quick-Start Checklist

• Log in to Better Compliance and open Training Tracker.

• Find your venue code under PATHway Promoters.

• Share the code with your promoters.

• Check that promoters appear on your dashboard.

• Review their training and certification status.

1. Find Your Venue Code

1. Open Training Tracker > PATHway Promoters.

2. Find your venue code below the filter section.

3. Share the code with your promoters and table hosts.

If you manage multiple locations, make sure promoters receive the correct code for their venue.

2. View Promoter Progress

Once a promoter shares their registration:

1. Open Training Tracker > PATHway Promoters.

2. Find the promoter using the available filters.

3. Click View Registration.

You can review their registration status, verification documents, training progress and certification information.

Important: A promoter appearing on your dashboard does not automatically mean they're certified. Always check their completion status.

3. Remove a Promoter

If a promoter no longer works at your venue:

1. Open PATHway Promoters.

2. Find the promoter.

3. Click Remove Share.

This removes their shared registration from your venue dashboard without affecting their completed training.

Need Help?

My venue can't see my progress.

For promoters: Check that you've entered the correct venue code and clicked Share.

For managers: Ask the promoter to confirm they've shared their registration with your venue.

I entered the wrong venue code.

Open Share Registration, remove the incorrect venue if it was added, and enter the correct code.

Why is a promoter's registration incomplete?

They may still have outstanding training or documents awaiting verification. Select View Registration to check their progress.

I can't access PATHway Promoters.

Make sure you're using Training Tracker and have the correct administrator permissions.

Contact Better Compliance Support

If you still need assistance:

1. Log in to Better Compliance.

2. Open Help > Open a Support Ticket.

3. Describe your issue and include the relevant venue name and screenshots.