PATHway for Promoters and Table Hosts: Your Step-by-Step Guide

Welcome to PATHway!

This guide will help you register, complete your training, receive your certificate and share your progress with the venues where you work.

Quick-Start Checklist

Here's what you need to complete:

• Create your Better Compliance account and access PATHway.

• Complete your personal details and upload your photograph.

• Upload your proof of identity and DBS certificate.

• Complete all five required training courses.

• Make sure your documents have been verified.

• Read and accept the Code of Conduct.

• Issue your PATHway certificate.

• Share your progress with your venue using its venue code.

Good to know: You can complete your training while your documents are being verified. You can also share your progress with multiple venues without repeating your training.

1. Create Your Account and Access PATHway

If you already have a Better Compliance account, simply log in and skip the account creation steps.

New users:

1. Visit https://my.bettercompliance.co.uk/Account/Login

2. Click Register and follow the instructions to create your account.

3. Set up your login verification.

4. Log in using your email address and password.

Login Verification

To keep your account secure, Better Compliance uses two-factor authentication (2FA).

You can use one of the available methods:

• SMS: Receive a verification code by text message.

• Authenticator App: Generate a verification code using an authentication app.

Enter your code when prompted to complete your login.

Coming Soon: WhatsApp Verification

WhatsApp verification is coming soon! You'll be able to receive your login verification code through WhatsApp.

Until then, please continue using the available verification methods.

Opening PATHway

Once logged in:

1. Select My PATHway from the Better Compliance Portals page.

2. Open MY PATHway from the menu.

3. Select the option displayed:

• Register: If you're new to PATHway.

• View Dashboard: If you've already registered.

Follow the registration instructions if you're registering for the first time.

Important: If a Pay Now button appears, this is a system error. Please contact Better Compliance Support.

2. Complete Your Personal Details

Once you've registered, open your PATHway dashboard and complete your profile.

1. Find the Personal Details section.

2. Enter your information exactly as it appears on your official documents.

3. Upload a clear photograph of yourself.

4. Check that everything is correct.

5. Click Lock Personal Details.

Photograph Upload Requirements

Your photograph must:

• Clearly show your full face.

• Have a plain white background.

• Have nothing covering or hiding your face.

• Be a JPEG or PNG file.

• Be no larger than 5MB.

You can use your phone to take the photograph.

Important: Check your details carefully before locking them. If you need to make changes after verification or certification, contact PATHway Support.

3. Upload Your Required Documents

You'll need to upload two documents to complete your certification.

Proof of Identity

Upload a clear copy of either:

• A valid passport.

• A valid driving licence.

Make sure the entire document is visible and readable.

DBS Certificate

Upload a clear copy of your UK DBS certificate showing:

• Your full name and date of birth.

• DBS certificate number and issue date.

• Level of check (Basic, Standard or Enhanced).

• Any disclosure information, or confirmation that none is held.

Document Upload Requirements

• Accepted formats: JPEG, PNG or PDF.

• Maximum file size: 50MB per file.

• Documents must be clear, complete and readable.

Your documents will be reviewed, and you'll receive an email when your verification status has been updated.

You don't need to wait for verification to start your training.

4. Complete Your Training

Your courses are available directly on your PATHway Dashboard.

Make sure you're completing them in PATHway, not the separate Training Tracker portal.

How to Complete a Course

1. Open your PATHway dashboard.

2. Find the Courses section.

3. Click Start next to a course.

4. Watch the training video and answer the questions.

5. Achieve at least 80% on each lesson's questions to progress.

6. Continue until the course is complete.

Completed courses will be highlighted in green.

Need a break? You can leave a course and return later to continue where you left off.

Required Courses

You must complete these five courses to receive your certificate:

1. WAVE Welfare and Vulnerability Engagement Training

2. RASPFL0 for Staff

3. Drug Awareness

4. Drink Spiking

5. Crime Scene Preservation in Hospitality

Optional Courses

You can also complete:

1. Non Discrimination Awareness

2. LGBTQ+ Awareness

These are optional and aren't required for your initial PATHway certificate.

5. Get Your PATHway Certificate

Once your training is complete and your documents have been approved, you're almost finished!

Accept the Code of Conduct

1. Open your PATHway dashboard.

2. Select Read and Accept Code of Conduct.

3. Read the document.

4. Tick the box to confirm your acceptance.

Issue Your Certificate

Before issuing your certificate, make sure you've:

• Completed your PATHway registration.

• Had your personal details and documents approved.

• Passed all five required courses.

• Accepted the Code of Conduct.

Once everything is complete:

1. Click Issue Certificate.

2. Open My Certificates.

3. View your PATHway certificate.

Important: Once your certificate is issued, you cannot edit the personal details linked to that registration yourself. Contact PATHway Support if changes are needed.

6. Share Your Progress with Your Venue

PATHway allows your venue to view your training progress and certification information.

You only need your venue code. The same code used to connect your venue can also be used to share your progress. You don't need a separate sharing code.

How to Share Your Progress

1. Open your PATHway Dashboard.

2. Find the Share Registration section.

3. Enter the code provided by your venue.

4. Click Share.

Your venue will now be able to view your shared information.

Working at Multiple Venues?

No problem!

You can share your progress with more than one venue without registering or completing your training again.

Simply enter each additional venue's code in the Share Registration section and click Share.

Each venue has its own code, and you can choose which venues have access.

Want to Remove a Venue?

In the Share Registration section, find the venue you no longer want to share with and click Remove.

You're in control of which venues can view your progress.

7. Need Help?

Here are answers to some common questions.

I haven't received my verification code.

Check that you're using the correct phone number or authentication method. If the problem continues, contact Better Compliance Support.

I can't find my invitation email.

Check your spam or junk folder. If it's not there, ask your venue to resend it.

I'm seeing a Pay Now button.

This is a system error. PATHway should only display Register or View Dashboard. Please contact Better Compliance Support.

My documents won't upload.

Check the file format and size. Make sure your documents are clear and complete before uploading them again.

My documents are still being verified.

You can continue your training while you wait. You'll receive an email when your verification status has been updated.

I can't issue my certificate.

Check that your documents are approved, all five required courses are complete and you've accepted the Code of Conduct. If everything is complete, contact PATHway Support.

I don't have a venue code.

Ask your venue for its PATHway venue code. This is the same code you'll use to share your progress.

How do I contact support?

Log in to Better Compliance, go to Help and select Open a Support Ticket.

Briefly explain your problem so our team can assist you.

You're All Set!

Once you've completed your training, received your certificate and shared your progress with your venue, you're ready to go.

You can return to your PATHway dashboard whenever you need to check your training, view your certificate or share your progress with another venue.

Thank you for completing your PATHway training!