PATHway for Venues: How Do I View Certificates and Export Records?

Venue managers can use Training Tracker to check promoter registrations, review certification information and download records.

Quick-Start Checklist

• Log in to Training Tracker.

• Open PATHway Promoters.

• Find the promoter you want to review.

• Check their certification information.

• Export your registration records if needed.

1. View a Promoter's Progress

1. Open Training Tracker > PATHway Promoters.

2. Use the filters to find the promoter.

3. Click View Registration.

You can review their available information, including:

• Registration and verification status.

• Uploaded documents.

• Training progress.

• Certification information.

Important: A promoter appearing on your dashboard does not automatically mean they're fully certified. Always check their completion status.

2. View PATHway Certificates

1. Open Training Tracker.

2. Make sure the correct venue is selected.

3. Go to Certificates.

4. Select PATHway & Other Linked Certificates.

5. Find the promoter and review their certificate information.

Where available, you can view certificate details, expiry dates and download or print certificates.

3. Export Registration Records

1. Open Training Tracker > PATHway Promoters.

2. Apply any filters you need.

3. Click Export Registrations to CSV.

The downloaded report includes:

• Promoter's full name.

• Email address.

• Registration date.

• Completion status.

You can open the CSV file in Excel or another compatible spreadsheet application.

Need Help?

A promoter's certificate isn't showing.

Check whether their registration and certification requirements are complete.

I can't access PATHway Promoters.

Make sure you're using Training Tracker and have the correct administrator permissions.

If you need further assistance, log in to Better Compliance and select Help > Open a Support Ticket. Include your venue name, a description and a screenshot of the issue.