PATHway for Venues: Why Can't I See a Promoter on My Dashboard?

If a promoter isn't appearing on your venue's PATHway dashboard, they may not have shared their registration with the correct venue.

Quick-Start Checklist

• Open Training Tracker.

• Confirm you're viewing the correct venue.

• Ask the promoter to check their shared venues.

• Refresh your PATHway Promoters dashboard.

1. Check Your Venue Dashboard

1. Log in to Better Compliance.

2. Open Training Tracker.

3. Select PATHway Promoters.

4. Use the filters to search for the promoter.

If you manage multiple locations, make sure you're viewing the correct venue.

2. Ask the Promoter to Check Their Sharing

The promoter should:

1. Open My PATHway > View Dashboard.

2. Find Share Registration.

3. Confirm they've connected to your venue using its code.

4. If necessary, enter the code and click Share.

Once their registration is shared, it should become available on your venue dashboard.

3. Check Their Registration Status

Once the promoter appears:

1. Find the promoter under PATHway Promoters.

2. Click View Registration.

3. Review their training and verification progress.

Important: A promoter doesn't need to be fully certified to share their progress. Incomplete registrations may still be visible.

Need Help?

The promoter has shared their registration but still isn't appearing.

First, confirm you're viewing the correct venue and that the promoter used the correct code.