PATHway: Why Can't I See My Certificate?

If your PATHway certificate isn't showing, you may still have an outstanding certification requirement.

Follow the steps below to check what's missing.

Quick-Start Checklist

• Check that all five required courses are complete.

• Confirm your documents have been approved.

• Make sure you've accepted the Code of Conduct.

• Check for the Issue Certificate option.

• Open My Certificates.

1. Check Your Certification Requirements

1. Log in to Better Compliance.

2. Open My PATHway > View Dashboard.

3. Check your registration and verification status.

4. Make sure all five required courses are complete.

5. Confirm you've accepted the Code of Conduct.

Completed training courses should appear in green.

2. Check Your Certificate

Once all requirements are complete:

1. Return to your PATHway Dashboard.

2. Click Issue Certificate, if you haven't already.

3. Open My Certificates.

4. Check whether your certificate is available.

Need Help?

I've completed everything, but my certificate is missing.

Contact Better Compliance Support and provide your registered email address, a description and a screenshof the problem.

Log in to Better Compliance and select Help > Open a Support Ticket.

Good to know: You don't need a separate certificate-sharing code. Venues can view your shared certification information once you've connected using their venue code.