Welcome to PATHway!
This guide will help you connect promoters and table hosts to your venue, monitor their training progress, check certifications and keep your records up to date.
Quick-Start Checklist
Here's what you need to do:
Log in to your Better Compliance account.
Open the Training Tracker portal.
Find and share your venue code.
Check that employees have connected to your venue.
Monitor their registration and training progress.
View their certifications and expiry dates.
Export your registration records when needed.
Good to know: Employees can share their existing PATHway progress with multiple venues without repeating their training.
1. Log In and Access PATHway
To view promoter registrations and certifications, you'll need a Better Compliance account with the correct permissions.
Getting Started
Log in using your email address and password.
Complete your login verification when prompted.
From the Portals page, select Training Tracker.
Important: Venue managers must use Training Tracker, not the separate My PATHway portal used by promoters and table hosts.
Login Verification
Better Compliance uses two-factor authentication (2FA) to keep your account secure.
Depending on the available options, you can verify your login using:
SMS: Receive a verification code by text message.
Authenticator App: Generate a verification code using an authentication app.
Coming Soon: WhatsApp Verification
WhatsApp verification will soon be available as another way to receive your login verification code.
Until then, please continue using the existing verification methods.
Can't Access PATHway?
You'll need administrator permissions in Training Tracker to access the PATHway section.
If you cannot see the relevant menu options, contact your system administrator or Better Compliance Support.
2. Find and Share Your Venue Code
Every venue has a unique six-digit code that allows employees to connect their PATHway profiles and share their training progress with you.
You only need one code. The original venue code is also used for sharing progress and certificates. A separate sharing code is no longer required.
How to Find Your Code
Open Training Tracker.
Select PATHway Promoters from the main menu.
Find your venue code displayed below the filter section.
Share this code with your promoters and table hosts.
Employees can then use the code to connect their PATHway accounts to your venue.
Managing multiple venues? Each location has its own code. Make sure employees receive the code for the correct venue.
3. How Employees Connect to Your Venue
Employees must share their PATHway registration with your venue before you can monitor their progress.
What Employees Need to Do
Ask your promoters and table hosts to:
Log in to their Better Compliance account.
Open My PATHway and select View Dashboard.
Find the Share Registration section.
Enter your venue's code.
Click Share.
Once shared, their information will become available on your PATHway Promoters dashboard.
Employees working at multiple venues can connect to each venue individually without registering or completing their training again.
4. Monitor Employee Registrations and Training
Your PATHway Promoters dashboard allows you to see which employees have connected to your venue and monitor their progress.
How to View Registrations
Open Training Tracker.
Select PATHway Promoters from the menu.
You'll see the employees who have shared their registration with your venue.
Use the filters to find a specific employee.
Click View Registration to see their information.
What Can You View?
Once an employee has shared their registration, you can review their available PATHway information, including:
Personal and registration details.
Uploaded verification documents.
Registration and verification status.
Training progress.
Certification information.
Understanding Registration Status
The completion status helps you identify whether an employee has outstanding requirements.
For example, an employee may still be waiting for document approval or need to complete training.
Click View Registration to see which parts of their registration are complete and which are still pending.
Important: An employee appearing on your dashboard does not automatically mean they're fully certified. Always check their completion and certification status.
5. Check Training and Certificates
PATHway helps you confirm whether promoters and table hosts have completed the training required for certification.
Required PATHway Courses
Employees must complete the following five courses:
WAVE Welfare and Vulnerability Engagement Training
RASPFL0 for Staff
Drug Awareness
Drink Spiking
Crime Scene Preservation in Hospitality
They must also complete their registration, have their required documents approved and accept the Code of Conduct before receiving their certificate.
How to Check an Employee's Progress
Open PATHway Promoters in Training Tracker.
Find the employee.
Click View Registration.
Review their training and certification status.
If an employee has not completed all the requirements, their registration will remain incomplete.
Viewing Certificates
Once an employee has completed the full certification process, their PATHway certificate can be issued.
To review certificate records in Training Tracker:
Make sure you've selected the correct venue.
Open Certificates from the main menu.
Select PATHway & Other Linked Certificates.
Review the available certificate details and expiry dates.
Where available, you can also view, download or print certificate information.
Why Check Certificates Regularly?
Checking certificates helps you:
Confirm which employees are certified.
Identify any outstanding requirements.
Monitor certificate expiry dates.
Keep your venue's training records up to date.
6. Export Records and Manage Venue Access
PATHway makes it easier to keep track of employee registrations without maintaining separate manual lists.
Exporting Registration Records
You can download a report of the employees connected to your venue.
Open Training Tracker.
Select PATHway Promoters.
Apply any filters you need.
Click Export Registrations to CSV.
The report includes:
Employee's full name.
Email address.
Registration date.
Completion status.
You can open the downloaded CSV file in Excel or another compatible spreadsheet application.
Removing an Employee from Your Venue
If a promoter or table host no longer works at your venue, you can remove their shared registration.
Open PATHway Promoters.
Find the employee.
Click Remove Share.
This removes their shared registration from your venue's dashboard.
Good to know: Removing a shared registration does not affect the employee's PATHway account or completed training.
7. Need Help?
Here are answers to some common questions.
I can't find PATHway Promoters.
Make sure you're logged into Training Tracker, not My PATHway.
You'll also need administrator permissions to access the section.
Where can I find my venue code?
Open Training Tracker > PATHway Promoters. Your code is displayed below the filter section.
An employee isn't showing on my dashboard.
Ask them to check that they've shared their registration with your venue. If they have and their information still isn't visible, contact Better Compliance Support.
Why is an employee's registration incomplete?
They may have outstanding training, documents awaiting verification or other certification requirements to complete.
Click View Registration to check their progress.
I can't see an employee's certificate.
Check whether they've completed their registration and required training. If they're certified but their certificate isn't appearing, contact Better Compliance Support.
Can I remove someone who no longer works here?
Yes. Find the employee under PATHway Promoters and select Remove Share.
How do I contact support?
Log in to Better Compliance, go to Help and select Open a Support Ticket.
Include a brief description of the problem and the name of your venue so our team can assist you.
You're All Set!
Your venue is now ready to use PATHway to manage promoter and table host registrations, monitor training progress and keep track of certifications.
Remember to share your venue code with new employees and check your dashboard regularly for outstanding requirements.
Thank you for using Better Compliance PATHway!
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