You may see the message “Failed to send SMS. Please try again” due to one of the following reasons:
✅ Common causes:
Incorrect mobile number (check country code and number format).
Weak or no mobile signal.
Carrier/network issues or outages.
Your phone blocks SMS from unknown or shortcode numbers.
Do Not Disturb is turned on, or you're using an SMS-filtering app.
You're using a landline or VoIP number.
Too many SMS requests in a short time.
✅ Troubleshooting tips:
Restart your phone and try again.
Wait a few minutes between attempts.
Use a different mobile number if available.
Make sure your phone can receive standard text messages.
If none of these work, please contact us via our Support Portal and raise a support ticket here : Create a Support Ticket with the following details:
Your full name and email address
Where you work
Time/date of your attempt
A screenshot of the error
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