Health & Safety: How Do I Resolve Login or Verification Issues?

This guide explains how to resolve common login, password and two-factor authentication (2FA) issues when accessing Better Compliance.

Quick-Start Checklist

• Confirm you are using the correct login details.

• Check your internet connection.

• Request a new verification code if needed.

• Check your authentication method.

• Contact support if you still cannot log in.

1. What If I Can't Log In?

1. Visit https://my.bettercompliance.co.uk/.

2. Confirm that you are using the correct registered email address.

3. Check that your password has been entered correctly.

4. Use the available password reset option if you have forgotten your password.

5. Try logging in again.

2. What If I'm Not Receiving My SMS Verification Code?

1. Confirm that your registered mobile number is correct.

2. Check that your phone has signal and can receive text messages.

3. Allow time for the verification code to arrive.

4. Request another code using the available option.

5. Use the latest valid code.

If the issue continues, contact Better Compliance Support.

3. What If My Authenticator Code Isn't Working?

1. Open your registered authenticator app.

2. Confirm that you are using the correct Better Compliance account.

3. Check that your phone's date and time are set automatically.

4. Enter the current verification code before it expires.

If you have lost access to your authenticator app, contact support for assistance with account recovery.

Important: Never share your password or verification codes with anyone.

4. Why Can't I Access Health & Safety After Logging In?

If you can log in but cannot access Health & Safety:

1. Open Portals.

2. Check whether Health & Safety is available.

3. If it is missing, ask your venue manager to confirm that your account has access to the portal.

Need Help?

I've forgotten my password.

Use the password reset option on the login page.

My verification code has expired.

Request a new code and use the most recent one.

I've changed my mobile number.

Contact support for assistance updating your verification method.

My account is not recognised.

Confirm your registered email address and ask your venue manager to check your account access.

Contact Better Compliance Support

If you still cannot access your account, contact Better Compliance Support through your organisation's available support channel or ask your venue manager to open a support ticket.

If you are logged in:

1. Open Help > Open a Support Ticket.

2. Describe the issue.

3. Include your registered email address and venue name.

Never include passwords or verification codes.