Health & Safety: What Should I Do When a System Error Prevents Me from Completing a Task?

This guide explains how to troubleshoot system errors affecting checklist uploads, submissions and other Health & Safety activities.

Quick-Start Checklist

• Read the displayed error message.

• Check your internet connection.

• Confirm whether the action was completed.

• Check required fields or file requirements.

• Contact support if the error continues.

1. What Should I Do When an Error Appears?

1. Read the error message carefully.

2. Check your internet connection.

3. Confirm whether the system saved your original action.

4. Review any missing fields or displayed requirements.

5. Try again only if the action was not already completed.

2. What If a Checklist Upload Fails?

1. Confirm you have permission to upload checklists.

2. Check that the required information has been completed.

3. Review any file restrictions displayed.

4. Check whether the checklist was uploaded despite the error.

5. Contact support if the problem continues.

3. What If the Portal Is Not Responding?

1. Check whether other websites are working.

2. Confirm that your connection is stable.

3. If your work has been saved, try reopening the relevant page.

4. Avoid repeatedly submitting the same information.

5. Contact support if the portal remains unavailable.

4. What Information Should I Provide to Support?

Include:

• Your venue name.

• The feature you were using.

• The action you were attempting.

• The exact error message.

• The approximate date and time of the error.

Need Help?

The same error keeps appearing.

Contact Better Compliance Support with the relevant details.

I think my information was submitted twice.

Check the saved records and notify support if you identify duplicates.

I cannot complete an urgent safety activity.

Notify your responsible venue manager and follow your venue's established safety procedures. Do not delay necessary safety actions because of a system error.

Contact Better Compliance Support

1. Open Help > Open a Support Ticket.

2. Explain the issue and what you were trying to do.

3. Include your venue name and the exact error message.