Health & Safety: How Do I Fix Reminder or Saving Issues?

This guide explains what to do when records do not save, reminders appear incorrect or completed checklists still require attention.

Quick-Start Checklist

• Check your internet connection.

• Confirm all required fields are completed.

• Review any error messages.

• Check the relevant dates and statuses.

• Confirm whether your changes were saved.

1. My Changes Are Not Saving

1. Check your internet connection.

2. Confirm all required fields are completed.

3. Review any error messages.

4. Check whether your original submission was recorded before trying again.

5. Reopen the record to confirm its saved status.

2. My Checklist Still Shows Under Checklist Attention

1. Open Checklists.

2. Locate the relevant checklist.

3. Confirm all required questions were completed.

4. Check that the submission was saved successfully.

5. Return to the dashboard and review Checklist Attention.

3. I Am Receiving an Incorrect Expiry Reminder

1. Open the relevant certificate, document or assessment.

2. Check its recorded expiry or review date.

3. Confirm the latest information has been saved.

4. Ask an authorised user to correct any inaccurate information.

Never change dates simply to remove an overdue notification.

Need Help?

My completed checklist still appears outstanding.

Confirm it was submitted successfully and contact support if the status remains incorrect.

I'm not receiving reminders.

Ask your venue manager whether the relevant notification is enabled.

My changes disappeared.

Check whether the original entry was recorded before submitting again.

Contact Better Compliance Support

1. Open Help > Open a Support Ticket.

2. Describe the issue.

3. Include your venue name, relevant record and any error messages.