Health & Safety: Why Can't I Find a Feature or Record?

This guide explains why a Health & Safety feature or previously recorded entry might be missing.

Quick-Start Checklist

• Check the selected venue.

• Open the relevant feature.

• Review available search filters.

• Confirm your permissions.

• Contact support if the record remains missing.

1. A Feature Is Missing

1. Log in to Health & Safety.

2. Confirm that you have selected the correct venue.

3. Check the left-hand navigation menu.

4. Expand the relevant menu sections.

5. Ask your venue manager to confirm your permissions.

Some features may only be available to authorised users.

2. A Previously Saved Record Is Missing

1. Open the relevant section, such as Checklists or Safety Certificates.

2. Check the selected venue.

3. Review the date range and available filters.

4. Confirm that the original entry was saved successfully.

3. Another User Can See Something I Cannot

Different users may have different access permissions.

Ask your venue manager to confirm whether your account should have access to the relevant feature or record.

Need Help?

My checklist is missing.

Confirm your venue and checklist permissions.

I cannot find an older record.

Check the appropriate date range and search filters.

I think a record has been deleted.

Contact support with the record type, venue and approximate date.

Contact Better Compliance Support

1. Open Help > Open a Support Ticket.

2. Describe the missing feature or record.

3. Include your venue name and relevant details.