If you are a manager but can't view your team's training records or progress, it’s likely because you haven’t been granted admin permissions. Without these permissions, you won’t have access to certain features, such as viewing individual training details or progress.
Other possible reasons could include:
Incomplete or incorrect user roles: Your account might not be assigned the correct role to access these details.
Technical issues: Occasionally, system errors or permissions glitches might temporarily prevent access.
To resolve this, please speak to a Manager at your site and contact our Better Compliance Support Team to ensure your account has the necessary permissions.
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